Shipping policy
Shipping Policy
At RetroDeskStudio, we work with trusted fulfillment partners to deliver keyboard accessories, keycap sets, mechanical keyboards, desk accessories, and setup tools to our customers.
Please review the shipping information below before placing your order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Business days are Monday–Friday and do not include weekends or holidays.
If you need to change or cancel an order, please contact us as soon as possible at customerservice@retrodeskstudio.com. We cannot guarantee that an order can be changed or canceled after it has been placed, especially if it has already entered fulfillment or shipment processing.
Please double-check your shipping address, product selection, layout, color, and quantity before completing checkout.
2. Estimated Delivery Time
Estimated delivery to Canada and the United States is typically:
7–20 business days after processing
Delivery times may vary depending on the product, destination, carrier, customs processing, weather, holidays, and other delays outside of our control.
Tracking information is provided when available.
3. Shipping Destinations
RetroDeskStudio currently ships to Canada, the United States, the United Kingdom, Australia, New Zealand, and select countries in Europe and Asia. For a full list of supported destinations, please review the shipping options shown at checkout.
4. Shipping Rates
Orders of $50.00 CAD or more qualify for free insured shipping where available.
Orders under $50.00 CAD are charged a flat shipping fee of $14.99 CAD.
Shipping rates and eligibility are shown at checkout before payment is completed.
5. Tracking Information
Once your order has shipped, tracking information will be sent to the email address used at checkout when tracking is available.
Please allow time for tracking updates to appear after your shipping confirmation is sent. Carrier tracking may take several business days to update.
6. Multiple Items in One Order
Some orders may arrive in separate packages if items are fulfilled from different partners or locations.
If your order arrives in multiple shipments, each package may have a separate tracking number.
7. Customs, Duties, and Import Fees
For orders shipped outside Canada, customs duties, taxes, import fees, or brokerage fees may apply depending on your country, state, province, or local regulations.
These fees are not controlled by RetroDeskStudio and are the responsibility of the customer unless otherwise stated at checkout.
8. Delayed or Missing Orders
If your order has not arrived within 30 business days after shipment, please contact us at customerservice@retrodeskstudio.com so we can investigate with the carrier or fulfillment partner.
When contacting us, please include:
- Your order number
- The email used at checkout
- Your shipping address
- Any tracking information you received
We will review the situation and help determine the next available resolution.
9. Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
RetroDeskStudio is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete shipping address provided by the customer.
If you notice an address mistake after ordering, contact us immediately at customerservice@retrodeskstudio.com. We cannot guarantee that the address can be changed once the order has entered fulfillment or shipment processing.
10. Damaged, Defective, Incorrect, or Significantly Not as Described Items
If your item arrives damaged, defective, incorrect, or significantly not as described, please contact us within 30 days of delivery at customerservice@retrodeskstudio.com.
Please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging and shipping label
- A short description of the issue
Items that are significantly not as described, including the wrong product, wrong color, wrong variant, or a materially different item from the product listing, may be eligible for a replacement, refund, or other resolution at no cost to the customer.
Please inspect your order before installing, modifying, building with, or using the item.
11. Contact Information
For shipping questions, order questions, tracking help, or delivery concerns, please contact us:
Customer Support Email: customerservice@retrodeskstudio.com Business Location: Ontario, Canada Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST Response Time: Within 1–2 business days