Frequently Asked Questions & Safety Policy
Orders & Payments
How can I contact you? You can email us at customerservice@retrodeskstudio.com. Our support team is available Monday–Friday, 9:00 AM–5:00 PM EST, and will respond within 1–2 business days.
Can I change or cancel my order? Because our fulfillment system is automated and orders are transmitted to our fulfillment partners quickly, we are unable to accommodate modifications or cancellations once an order has been placed. Please double-check your shipping address and items before completing checkout.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, and American Express) as well as PayPal.
Shipping & Delivery
Where do you ship from? We work directly with curated design studios and premium fulfillment partners globally to bring you unique, low-run workspace upgrades. Shipping directly from our creators allows us to offer incredible custom keycap sets and decor at accessible prices.
Do you ship internationally? Yes! We currently ship to Canada, the United States, and many European countries, as well as select international destinations. If you're unsure whether we cover your location, drop us a line and we'll check for you.
When will my order be processed? Orders are processed Monday through Friday. Please allow 1–3 business days for processing, quality-checking, and packaging before your order enters transit. Orders placed on weekends or major holidays will be processed the next business day.
How long will it take to receive my order? Shipping times vary by location. Most orders arrive within 7–20 business days after processing. Delivery may occasionally take a bit longer during peak seasons or due to local customs processing.
What if I don't receive my order? If your order has not arrived within 30 business days after shipment, please contact us at customerservice@retrodeskstudio.com so we can investigate with the carrier and arrange a resolution for you.
Will I have to pay customs fees or import taxes? Depending on your country, local customs fees or import duties may apply once your package arrives. These charges are determined entirely by your local customs authority and are the sole responsibility of the customer.
Returns & Defective Items
How do I return an item? Because many of our products are keyboard-layout or compatibility-specific, we cannot accept returns for change of mind, incorrect layout selection, or incompatibility when the item received matches the product listing.
If your item arrives damaged, defective, incorrect, or significantly not as described, please contact us within 14 days of delivery with your order number and photos. We will review the issue and may offer a replacement, refund, or other resolution depending on the situation.
Before ordering keycaps, switches, or keyboard accessories, please check compatibility carefully. If you are unsure, contact us before purchase and we will help you confirm fit.
What if my item arrives damaged or incorrect? If your item arrives physically damaged, defective, incorrect, or significantly not as described, please email us at customerservice@retrodeskstudio.com within 14 days of delivery with your order number, clear photographs of the issue, and a photo of the original shipping label.
When will I receive my refund for a damaged item? Once a damaged or incorrect item claim is verified and approved by our support team, refunds are credited back to your original payment method. They typically appear in your account within 7–10 business days, depending on your bank or payment provider.
We're Here to Help!
We are entirely committed to making sure you love your space. If you ever have a question about keyboard compatibility, sizing, or styling before you buy, please don't hesitate to reach out. Our team is always happy to help you build your dream setup.
Safety & Choking Hazard Warning
CHOKING HAZARD – Small Parts. Not for children under 3 years or pets.
Small Components: Our custom keycap sets, keycap pullers, switches, and decorative desk accessories consist of small pieces. These items are strictly intended for adult use and workspace decoration. Keep all loose components entirely out of reach of infants, toddlers, and domestic pets.
Suffocation Hazard: To avoid danger of suffocation, keep all plastic packaging bags and protective wrappings away from babies, children, and pets. Do not use these bags in cribs, beds, carriages, or playpens.
Safe Handling: Ensure your keycaps are firmly pressed down and completely installed onto your keyboard switches to prevent loose pieces from detaching during handling.